Customer Service

Shipping Information

USPS & UPS — $9.95 flat rate for 1 item and $2 per each additional item to contiguous 48 states. This is how we keep our shipping cost to you low.  We are happy to ship internationally but in order to do so, please contact info@meanwhilebackonthefarm.com for shipping to Alaska, Hawaii, U.S. Territories or International locations including Canada. 

Thank you for shopping LOCAL and MADE in USA.

We are located at 3813 Old Forest Road, Lynchburg, Virginia 24501. Please come shop with us Monday-Friday 7-3, Saturdays 8-12.

USE CODE “PICKUP” if you are local and would like to pick it up.

Cleaning Wax Canvas

Wax Canvas is an extremely durable fabric that requires minimal care. However, just as you should not wash fabric upholstery or a leather product such as shoes, gloves, or jackets, you should not dry clean or use detergent on your Wax Canvas products. Wax fabrics have been successfully used for many years without washing.

A periodic cleaning with a hose, damp cloth or soft scrub brush for heavy dirt is all that is needed. Sometimes a mild bar or flake soap (not detergent) or even Saddle soap will remove stubborn stains. Wax refinishing ointment left to absorb for a day or so (a hair dryer will speed the process) will restore the wax finish. Iron only on low heat with a thin cloth or craft paper barrier between the fabric and the iron in order to redistribute wax and relax the fabric.

Darker shades are more successful than lighter shades in not showing soiling. To be completely satisfied with the performance of your Wax fabrics, there are several important issues to remember: TRY water first with a slight brushing or scrubbing. USE a little bar soap or flaked soap or Saddle soap, only if necessary, on specific areas only. Sometimes a small amount of ammonia will help. NEVER use detergent, liquid or powdered. NEVER dry clean as the powerful environmentally damaging chlorinated solvents will remove the finish. SPARINGLY apply TexWax wax refinishing ointment and little heat from a hair dryer always helps. Use and enjoy your waxed cotton product. It is rugged and made for active outdoor use. It is weather-tough and made for your next adventure.

We are NOT responsible for any kind of stains or dyes transfers from Jeans.

Easy Returns & Exchanges

We want you to be 100% pleased and satisfied with your order. If for some reason you aren't happy with your order or have any questions, email us  at info@meanwhilebackonthefarm.com so that we can work on finding a resolution. 

We accept returns for a full refund or exchange 14 days from date of purchase. Please note all custom, made to order items, are final sales. 

To be eligible for a return, your item must be unused and in the same condition that you received it. E-mail us at info@meanwhilebackonthefarm.com describing your issue in detail and identifying it as either a return or a defect. We will quickly respond to verify the eligibility of your return or exchange . Promotional items are not returnable.

Return Shipping

Once we have approved your return, please mail your product to:

Meanwhile Back on the Farm

3813 Old Forest Road

Lynchburg, VA 24504

Phone: (434)-215-3284

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on your location, delivery time for exchanged products will vary. However, we work very hard to process all items as fast as possible

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. 

If you haven’t received a refund 7 business days from the date we contacted you, please contact us at info@meanwhilebackonthefarm.com