Easy Returns & Exchanges
We want you to be 100% pleased and satisfied with your order. If for any reason you aren't happy with your order or have questions, email us at orders@meanwhilebackonthefarm.com, and we’ll work on finding a resolution.HOLIDAY RETURN POLICY
During the holiday season, we have extended our return policy. We will accept any returns from purchases made in December through Jan 15, 2024. Returns are only accepted provided you have proof of purchase, the item is unused, in the same condition as received, and can be returned to our shelf for future sale.
To initiate a return or exchange, email us at orders@meanwhilebackonthefarm.com with a detailed description of the issue, proof of purchase, and whether the request is for a return or a defect. We will quickly respond to verify the eligibility of your return or exchange.
Please note all custom, archive sale, made to order items, are final sales.
Craftsmanship Guarantee
We stand behind our craftsmanship and offer a guarantee against defects for up to two years from the date of purchase with proof of purchase. However, regular wear and tear, including dirt, spills, or weather-related markings, is not considered a defect. For example, leather that gets dirty, marked by raindrops, or develops natural wear can be treated with leather lotion to enhance its beauty over time.
Examples of Non-Covered Wear & Tear
- Natural markings on the leather
- Bags that have become dirty or stained
- Rain or water spots on leather
- Natural aging or softening of materials from regular use
Shipping Information
USPS & UPS — $9.95 flat rate for 1 item and $2 per each additional item to contiguous 48 states. This is how we keep our shipping cost to you low.
We are happy to ship internationally but in order to do so, please contact orders@meanwhilebackonthefarm.com for shipping to Alaska, Hawaii, U.S. Territories or International locations including Canada.
ALL ORDERS WILL BE PROCESSED AND SHIPPED WITHIN 5 business days from the date you place your order. If you would like your shipped overnight, please give us a call (434) 215-3284 and we will gladly help you out with overnight shipping options.
Local?
Choose the pick up option during checkout if you are local and can pick up. We will send you an email or give a call when your order is ready for pick up.
Our retail store hours are Monday-Friday 7-4, Saturdays 10-2
2627 Old Forest Road, Lynchburg, Virginia 24501
Return Shipping
Once we have approved your return, please mail your product to:
Meanwhile Back on the Farm
2627 Old Forest Road
Lynchburg, VA 24501
Phone: (434)-215-3284
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on your location, delivery time for exchanged products will vary. However, we work very hard to process all items as fast as possible
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
If you haven’t received a refund 7 business days from the date we contacted you, please contact us at info@meanwhilebackonthefarm.com