We want you to love your Meanwhile pieces and feel confident shopping with us. Below you’ll find everything you need to know about shipping, returns, and exchanges. If you ever have questions, our team is happy to help.
Have questions or need to start a return or exchange?
Email us at orders@meanwhilebackonthefarm.com and include your name, order number, and a brief note about what’s going on.
We accept returns and exchanges within 14 days of delivery.
To be eligible for a return or exchange:
To start a return or exchange, please email orders@meanwhilebackonthefarm.com with your order number, a brief description of the request, and whether you’re seeking a return or exchange. We’ll respond quickly to confirm eligibility and next steps.
Please note:
We stand behind the quality of our work. Our bags are handcrafted to last, and we offer a two-year craftsmanship guarantee from the date of purchase with proof of purchase.
This guarantee covers defects in materials or workmanship. It does not cover regular wear and tear from everyday use.
Examples of wear and tear that are not considered defects include:
Many signs of wear can be improved with proper leather care and conditioning. If you’re unsure whether an issue is a defect, please reach out—we’re happy to take a look.
Once your return has been approved, please ship your item to:
Meanwhile Back on the Farm
2627 Old Forest Road
Lynchburg, VA 24501
Phone: (434) 215-3284
We recommend using a trackable shipping method or shipping insurance for items valued over $75, as we cannot guarantee receipt without tracking.
Standard Shipping (Contiguous U.S.)
This pricing helps us keep shipping costs as low as possible.
Alaska, Hawaii, U.S. Territories & International Orders
We’re happy to ship beyond the contiguous U.S. Please email orders@meanwhilebackonthefarm.com for a custom shipping quote, including Canada and other international destinations.
Processing Time
All orders are processed and shipped within 5 business days from the date your order is placed.
Need overnight shipping?Call us at (434) 215-3284 and we’ll help coordinate expedited options.
If you’re local, choose Local Pickup at checkout. We’ll email or call when your order is ready.
Pickup Location:
Meanwhile Back on the Farm
2627 Old Forest Road
Lynchburg, VA 24501
Store Hours:
Once your return is received and inspected, we’ll email you to confirm approval or denial of your refund.
Approved refunds will be issued to the original form of payment within 7 business days.
If you haven’t received your refund after 7 business days from our confirmation email, please contact orders@meanwhilebackonthefarm.com and we’ll be happy to assist.
